I have a fault on my phone line, what do I do?
Firstly, make sure that you have tested the line using a handset which you know works, plugged into the master socket. Any other equipment should be removed from the socket first. If you are still experiencing problems, simply call our Faults Team on 0141 353 4350 to report your fault. One of our team will perform remote diagnostics tests and, if necessary, will instruct an Openreach engineer to fix the fault.
We also offer Out Of Hours support 24 hours a day, 7 days a week so you're never on your own.