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Arnold Clark

Arnold Clark

The Company:

Arnold Clark is Europe’s largest independently owned, family run car dealer. They are a UK wide organisation that employs and trains over 8000 staff with a turnover in excess of 
 £2 billion. 

The Problem:

Having built the largest car complex in Europe (McHargs Motorcar Complex), Arnold Clark required a modern communications system that would streamline the company processes and enhance the customer journey and buying experience.

Our Strategy:

Clyde Solutions delivered 3 PC based operators consoles at reception along with a backup group ensuring incoming calls are dealt with efficiently and effectively and no calls are missed.

IP DECT handsets were deployed on the car showroom floor ensuring sales staff were contactable at all times.

Our Solution:

The supply and installation of Avaya IP500 office.

The Results:

Sales staff being contactable whilst on the showroom floor along with the call management at Reception has added value to the customer journey and enhanced the overall buying experience. As a result of this sales and in turn profits have increased.